CITIZENS
TELEPHONE CO., INC. RATES,
TERMS AND CONDITIONS
D/B/A
CITIZENS LONG DISTANCE COMPANY Title
Page
RATES,
TERMS AND CONDITIONS DOCUMENT (RTC DOCUMENT)
CONTAINING
RATES, TERMS AND CONDITIONS
APPLICABLE TO
LONG DISTANCE SERVICES
FURNISHED BY
CITIZENS
TELEPHONE CO., INC.
D/B/A
CITIZENS LONG DISTANCE COMPANY
FOR INTERSTATE AND INTERNATIONAL LONG
DISTANCE SERVICES
AS PROVIDED FOR HEREIN.
JULY
31, 2001
CITIZENS
TELEPHONE CO., INC. RATES,
TERMS AND CONDITIONS
D/B/A
CITIZENS LONG DISTANCE COMPANY Page
1
LONG DISTANCE SERVICES
TABLE
OF CONTENTS
Page No.
Section 1: General................................................ 1-1
1.1 Application of
Rates, Terms and Conditions.................. 1-1
1.2 Definitions................................................. 1-2
Section 2: Terms and Conditions – Interstate and
International
Long Distance Services................................. 2-1
2.1 Undertaking of
the Company.................................. 2-1
2.1.A Scope.................................................. 2-1
2.1.B Limitations............................................ 2-1
2.2 Obligations of
the Customer................................. 2-1
2.3 Liabilities of
the Company.................................. 2-3
2.4 Service Orders.............................................. 2-4
2.5 Charges and Payments
for Service or Facilities.............. 2-4
2.5.A Deposits............................................... 2-4
2.5.B Description of Payment and Billing Periods............. 2-5
2.5.C Taxes and Other Charges................................ 2-6
2.5.D Payment and Late Payment Charge........................ 2-6
2.5.E Returned Check Charge.................................. 2-6
2.5.F Credit Allowance/Service Interruptions................. 2-7
2.5.G Service Interruption Measurement....................... 2-8
2.6 Termination or
Denial of Service by the Company............. 2-8
2.7 Billing
Disputes............................................ 2-9
Section 3: General
Classification and Description of the Company's Service -
Services............................................... 3-1
3.1 Service Points.............................................. 3-1
3.2 Measurements................................................ 3-1
3.2.A Time of Day Rate Period................................ 3-1
3.2.B Availability of Service................................ 3-1
3.2.C
3.3 Timing of
Calls............................................. 3-1
3.4 Method of
Applying Rates.................................... 3-2
3.4.A Interstate Long Distance Services...................... 3-2
3.4.B International Long Distance Service.................... 3-2
3.5 Promotional
Discounts....................................... 3-2
3.6 Dialed Long
Distance Services............................... 3-3
3.7 Calling Card
Service........................................ 3-3
3.8 800 Service................................................. 3-3
3.9 Directory
Assistance Service................................ 3-3
JULY
31, 2001
CITIZENS TELEPHONE CO., INC. RATES, TERMS AND CONDITIONS
D/B/A CITIZENS LONG DISTANCE COMPANY Page 2
LONG DISTANCE SERVICES
TABLE
OF CONTENTS (Cont'd)
Page
No.
Section 4: Rates for Interstate Long Distance Service............. 4-1
4.1 Returned Check
Charge....................................... 4-1
4.2 Rate Schedules.............................................. 4-1
4.2.A Residential Direct Dial Service........................ 4-1
4.2.B Business Direct Dial Service........................... 4-1
4.3 Rate
Schedule: Calling Card Service........................ 4-2
4.3.A Availability of Service................................ 4-2
4.3.B Surcharge for Calling Card Services.................... 4-2
4.3.C Calling Card Rate Schedule............................. 4-2
4.4 Rate
Schedules: 800 Service................................ 4-3
4.4.A Non-Recurring Installation Charge...................... 4-3
4.4.B Monthly Recurring Charge............................... 4-3
4.4.C Usage Charge........................................... 4-3
4.5 Rates
Schedules: Directory Assistance Service.............. 4-3
Section 5: Rates for International Long Distance
Service.......... 5-1
5.1 Returned Check
Charge....................................... 5-1
5.2 Rate Schedules.............................................. 5-1
5.2.A Service to
5.2.B Service to
5.2.C Standard International Service......................... 5-2
5.2.D Calling Card Service.................................. 5-17
5.2.E Inbound 800# Rates and Monthly Fees from
5.2.F Directory Assistance Rates............................ 5-18
JULY
31, 2001
CITIZENS TELEPHONE CO., INC. RATES, TERMS AND CONDITIONS
D/B/A CITIZENS LONG DISTANCE COMPANY Page 1-1
LONG DISTANCE SERVICES
1. General
1.1 Application of
Rates, Terms and Conditions
1.1.A The
rates, terms and conditions contained within this document, hereinafter
referred to as “Rates, Terms and Conditions,” are applicable to the provision
of Interstate Long Distance Service and International Long Distance Service,
hereinafter collectively or individually referred to as "Service", by
ABC Telephone Company, hereinafter referred to as the "Company", as
specified herein. Service is furnished
subject to the availability of facilities and subject to transmission,
atmospheric and like conditions. By
accepting Service from the Company, the Customer accepts these Rates, Terms and
Conditions as a binding agreement between the Customer and the Company.
1.1.B These Rates, Terms and Conditions are
incorporated by reference in the ABC Telephone Company Long Distance Services
Agreement (Long Distance Services Agreement).
The Long Distance Services Agreement and the Rates, Terms and Conditions
together comprise the rates, terms and conditions applicable to provision of
Interstate Long Distance Service and International Long Distance Services by
the Company. A copy of the Long Distance
Service Agreement is attached at the beginning of this Rates, Terms and
Conditions Document. In the event there
is a conflict between terms and conditions in the Long Distance Services
Agreement and terms and conditions in the Rates, Terms and Conditions, the
terms and conditions in the Long Distance Services Agreement shall apply.
1.1.C The
Company may change the Long Distance Services Agreement, including the
incorporated Rates, Terms and Conditions, from time to time. Changes in rates, terms and conditions are
effective no sooner than fifteen (15) days after the Company posts the
modifications to the Long Distance Services Agreement or Rates, Terms and
Conditions on its web site. The Company
will also notify Customers of increases by bill message, bill insert or other
reasonable commercial method at least fifteen (15) days prior to the effective
date for the increases. Advance notice
does not apply to increases in taxes and other charges described in Section
2.5.(c) of the Rates, Terms and Conditions.
The Company may decrease rates and charges without providing advance
notice. Use of the company’s services
after the fifteen (15) day notice period shall be construed as Customer’s
consent to the changed rates, terms and conditions of this agreement.
1.1.D The
provision of such Service by the Company as set forth in these Rates, Terms and
Conditions does not constitute a joint undertaking with the Customer for the
furnishing of any Service.
1.1.E The
Rates, Terms and Conditions contained herein are not applicable to Intrastate
Long Distance Service. The Company
provides Intrastate Long Distance Service under GPSC Tariff No. 1 filed with
the Georgia Public Service Commission.
Not withstanding the inapplicability of the Rates, Terms and Conditions
to Intrastate Long Distance Service, the rates for certain Intrastate Long
Distance Services tariffed in the GPSC Tariff No. 1 may or may not be the same
as rates for the corresponding Interstate Long Distance Service under the
Rates, Terms and Conditions. The GPSC
Tariff No. 1 may be viewed at the Company’s offices.
JULY
31, 2001
CITIZENS
TELEPHONE CO., INC. RATES,
TERMS AND CONDITIONS
D/B/A CITIZENS LONG DISTANCE COMPANY Page 1-2
LONG DISTANCE SERVICES
1. General (Cont'd)
1.2 Definitions
Certain terms used throughout these Rates, Terms and
Conditions are defined as follows:
1.2.A Access Code
A sequence of numbers that, when dialed, connect the
caller to the Provider associated with that sequence.
1.2.B Application for Service
A standard order form which includes all pertinent billing,
technical, and other descriptive information which will enable the Company to
provide the Service as required.
Calling Card Service is a Long Distance Service provided by the
Company through use of a Company-issued calling card to make Interstate Long
Distance and International Long Distance calling card calls through the use of
a specific “1-800” toll free telephone number provided by the Company for
access to the calling card service.
1.2.D Company
CITIZENS TELEPHONE
1.2.E Customer
Any individual, partnership, association, trust,
corporation, cooperative or governmental agency or other entity which utilizes
the Services provided by the Company. A
Customer, as set forth herein, is responsible for the payment of charges and
for compliance with all applicable terms of the Company's Rates, Terms and
Conditions.
1.2.F Customer
Dialed Calling Card Call
A Calling Card Call which is dialed by the Customer
and may or may not require intervention by an attended operator position to
complete.
JULY
31, 2001
CITIZENS
TELEPHONE CO., INC. RATES,
TERMS AND CONDITIONS
D/B/A
CITIZENS LONG DISTANCE COMPANY Page
1-3
LONG DISTANCE SERVICES
1. General (Cont'd)
1.2 Definitions
(Cont'd)
1.2.G Customer
Provided Equipment
Terminal Equipment or facilities provided by persons
other than the Company and connected to the Company's Services and/or
facilities.
1.2.H Domestic
Domestic
points include all fifty (50) states and all
1.2.I Equal
Access
Has the meaning given that term in Appendix B of the
Modification of Final Judgment entered August 24, 1982, in United States v.
Western Electric, Civil Action No. 82‑0192 (United States District Court,
District of Columbia), as amended by the Court in its orders issued prior to
October 17, 1990.
1.2.J FCC
The
Federal Communications Commission.
International Long Distance Service is a Long Distance Service
involving a telephone call originating in one country and terminating in
another country.
Interstate Long Distance
Service is a Long Distance Service involving a telephone call originating in
one state and terminating in another state (also referred to as a
“state-to-state” call). The term “state”
for purposes of Interstate Long Distance Service includes all Domestic points
including all fifty (50) states and
Intrastate Long Distance Service is a Long Distance Service
involving a telephone call originating and terminating in the same state (also
referred to as a “in-state” call).
1.2.N Local
Exchange Carrier (LEC)
A telephone company which furnishes local exchange
services.
JULY
31, 2001
CITIZENS
TELEPHONE CO., INC. RATES,
TERMS AND CONDITIONS
D/B/A
CITIZENS LONG DISTANCE COMPANY Page
1-4
LONG DISTANCE SERVICES
1. General (Cont'd)
1.2 Definitions
(Cont'd)